Monitor / Record Staff Telephone Calls
Telephone Call Logging and Recording
Tagtronics can now provide telephone call monitoring and recording software to help your Homecare business.
Tagtronics Call Logging and Recording can help you reduce staff cost, monitor customer service and provide instant evidence to resolve any disputes between your staff and your Homecare clients.
Monitor Staff Telephone Calls
Staff telephone call monitoring and call recording is becoming vital in all business sectors, it is helping companies manage and review all their call information in one centralised place thus allowing informed/supported management decisions to be made.
How good is your customer relations? Can you identify your busy and quiet call times? Are all your staff being fully utilised at all times?
Staff Telephone Call Logging and Staff Call Recording Benefits
- Monitor Quality – Review call recordings to ensure that all clients have been dealt with professionally at all times.
- Resolve Disputes between clients and staff – Provide evidence by being able to quickly retrieve any recorded telephone call.
- Improve Performance – Work with staff to develop their telephone techniques
- Reduce Costs – See an immediate reduction in staff costs as you utilise them more efficiently
Accredited Training Courses
Tagtronics Care comes with Level 1 and level 2 software accredited training courses as standard. All our courses are designed for up to 5 employees and our accredited training courses provide the following benefits:
- Consistency in use of Tagtronics Care Software across the whole organisation
- Benchmarks to confirm that best practice and efficiency is being undertaken
- Increased motivation of your staff by giving them confidence in using your new system
Click below to see what we cover in our onsite training…